$2,499
This Smart Cloud Operations package delivers the essential support and fast response you need to maintain your cloud infrastructure 24x7.
This Smart Cloud Operations package delivers the essential support and fast response you need to maintain your cloud infrastructure 24x7. Delivering the knowledge and hands-on experience necessary to maintain your Microsoft Azure deployments, taking your organization to the forefront of cloud innovation.
Deliverables: (Key tasks to be performed during 24x7 operations)
- 24 X 7 helpdesk support with 15 min. response times
- Direct access to L3 support
- Dedicated TAM and shared architect support
- Backup with Retentions
- Proactive infrastructure Monitoring, Alerting and Maintenance
- Proactive System Administration
- Proactive capacity planning, performance and cost optimization
- Deep Security (WAF, DDOS, Threat analytics, anti-virus, anti-malware, email and web protection)
- Proactive run book authoring
- Guidance from Microsoft Azure experts for best Azure architecture
- Alert Automation
Support SLAs: Priority 1: Service Desk Response time = 15 minutes: Service Restoration Time = 1 hr Priority 2: Service Desk Response time = 15 minutes: Service Restoration Time = 2 hr Priority 3: Service Desk Response time = 30 minutes: Service Restoration Time = 8 hr
Assumptions: Up to 10 VMs or services supported (Total vCPU 40, Total RAM: 160 GB) Application and Database (Only monitoring and help desk support) Storage maintenance (Maximum Storage 2 TB) 3-4 hours of orientation
The fee for 24x7 Smart Cloud Operations on Azure is US $2,499 per month
£950.00
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